Licenses will be re-validated every 90 days. An internet connection is now required in order to activate and re-validate licenses.Ģ. In fact, in many ways, INSITE 8.0.0 is a dramaticĭeparture from previous versions – especially when it comes to licensing. Not have to worry about learning any new layouts or commands.īut, that is not to say that there is nothing new. Indeed, the interface is pretty much the same interface you are already familiar with so you will When launching INSITE 8.0.0 for the first time, you will probably not notice anything different. Is to keep the fleet on the road and out of the shop. Support team understands this and is sensitive to the pressures of those whose responsibility it In the fast paced world of trucking, whether long haul or short, time is money. Standing behind the Tier II team is: John, Patrick, Erika, and Ralph– our 3rd party

They are unable to find a resolution to an issue, they will escalate the ticket to a Tier III supportĮngineer. Seen it all and are eager to tackle even the trickiest of problems. These are yourįrontline support staff members whose combined experience totals over 40 years. Seated in theįront row of the photo above, from left to right are: Betty, Joe, Wade and Terry. INSITE help desk, you will connect with one of the Tier II technical specialists. Minimize downtime and drive improvements in future releases of INSITE™. Their number one job is to resolve customer issues as expeditiously as possible, Introducing the Electronic Service Tools Current Product Support Team! A highly trained andĮffective force of dedicated professionals all working together to provide top notch product Wouldn’t it be nice to be able to putĪ face with the voice on the other end of the conversation? You have spoken to them many times, but never in person.

Tiers II and III are Standing By to Help You!

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